Brisbane North & Gold Coast
ABOUT US
Vodafone Business Centre is a fully functional facility that provides a range of after-sales support and services to make transitioning a customer service requests as easy and as efficient as possible.
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VODAFONE IN NUMBERS
$5 ROAMING
AVAILABLE ON
ALL VOICE PLANS
5,600 +
MOBILE SITES ACROSS AUSTRALIA, WITH MORE PLANNED
5,000+
CUSTOMERS MANAGED BY OUR CENTRE
VODAFONE 5G
AVAILABLE TO ALL CUSTOMERS FOR NO EXTRA COST
OUR NETWORK
Opensignal is the independent global standard for analyzing consumer mobile experience. Their industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
Opensignal compared the network experience between Australia's three carriers - Vodafone, Optus and Telstra.
Their annual report was released a few weeks ago, here are our key findings:
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Vodafone wins the Video Experience award outright.
For the first time since Open Signal added Video Experience to their Australian mobile network experience reports back in April 2019, there is an outright winner for this award. Vodafone is the sole winner with a score of 75.6 out of 100 — 1.4 points higher than Telstra’s score of 74.2 points.
Vodafone pulls level with Optus on 4G Availability.
Optus won Open Signal's '4G Availability' outright in the previous two reports, but this time Vodafone has forced a statistical tie and as a result both operators are joint winners for this award. Telstra and Vodafone users have seen their average download speeds increase since the 2020 report, rising by 2.8 Mbps (6.1%) and 1.4 Mbps (3.7%).
Vodafone, Optus and Telstra tie across all three of their
5G experiential metrics.
Open signal found that their 5G users did not see any statistically significant differences across all three operators’ networks in terms of the quality of experience when streaming video, communicating using over-the-top voice apps or playing multiplayer mobile games over a mobile 5G connection.
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Vodafone, Optus & Telstra tie on 4G availability
in QLD, NSW, VIC and SA.
Looking at 4G Availability, all three operators are joint winners in four regions — the only exception was Western Australia where Optus and Vodafone shared the glory.
Source: www.opensignal.com/reports/2021/04/australia/mobile-network-experience
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Outstanding Value Award 2021
Vodafone also won the Canstar Blue 2021 Award for Outstanding Value - Phone on a Plan.
Canstar praised Vodafone for "being a consistent market leader when it comes to launching innovative plan features and addressing customer pain points such as bill shock."
Why Review your Telco?
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In today's business landscape, staying competitive requires not only reliable services but also a keen eye on cost-efficiency.
That's why we recommend a thorough review of your current telco services to ensure they align with your evolving needs while maximizing your budget.
A ‘Business Review’ can assess your mobile plans, landlines, phone system, internet, photocopiers, printers and various IT related services where required.
Here are compelling reasons to complete a Business Review:
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Cost Savings Opportunities: Discover potential areas for cost reduction without compromising the quality of service. Our experts will analyze your current plan and usage patterns to identify more budget-friendly alternatives and provide a detailed comparison.
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Technology Advancements: Telecommunications technology evolves rapidly. By reassessing your services, you can leverage the latest advancements, benefiting from improved efficiency and potentially lower costs.
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Customized Solutions: Your business is unique, and your telco services should reflect that. We can tailor a solution that precisely meets your requirements, eliminating unnecessary expenses associated with one-size-fits-all packages.
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Performance Optimization: Ensure that your current services align with your performance expectations. We'll evaluate your network speed, reliability, and overall performance to guarantee you're getting the most out of your investment.
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Scalability Planning: If your business has grown or changed, your telco services may need to adapt as well. We'll assess your scalability needs to ensure that your services can flexibly accommodate your evolving requirements.
SUPPORTING YOUR BUSINESS
Vodafone Business Centre provides a range of sales support and solutions to make transition as smooth as possible to Vodafone.
‘Old school approach’ – we provide business clients with ongoing personal account management and a direct phone number for your enquiries.
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Our team are focused on helping our clients and provide a wealth of expertise across all business products.
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We are well known across the industry, award winning team members and industry leaders with over 20 years of experience.
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Over the past 7 years we have successfully transitioned over 5,000 business accounts to Vodafone and continue to manage their fleet requirements.
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Our VBC Support team are all based locally as well as our Business Specialists - Account Managers to ensure long term relationship and premium service for our clients.
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Some of our most popular business services:
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One on One consultations
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Detailed cost analysis and proposals
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Local delivery service and onboarding team
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Business Care via our local Help Desk – VBC Support Team
GOT A QUESTION?
Fill out the contact form and our VBC Support Team will be in touch as soon as possible!
