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Opensignal is the independent global standard for analyzing consumer mobile experience. Their industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
Opensignal compared the network experience between Australia's three carriers - Vodafone, Optus and Telstra.
Their annual report was released a few weeks ago, here are our key findings:
Vodafone wins the Video Experience award outright.
For the first time since Open Signal added Video Experience to their Australian mobile network experience reports back in April 2019, there is an outright winner for this award. Vodafone is the sole winner with a score of 75.6 out of 100 — 1.4 points higher than Telstra’s score of 74.2 points.
Vodafone pulls level with Optus on 4G Availability.
Optus won Open Signal's '4G Availability' outright in the previous two reports, but this time Vodafone has forced a statistical tie and as a result both operators are joint winners for this award. Telstra and Vodafone users have seen their average download speeds increase since the 2020 report, rising by 2.8 Mbps (6.1%) and 1.4 Mbps (3.7%).
Vodafone, Optus and Telstra tie across all three of their
5G experiential metrics.
Open signal found that their 5G users did not see any statistically significant differences across all three operators’ networks in terms of the quality of experience when streaming video, communicating using over-the-top voice apps or playing multiplayer mobile games over a mobile 5G connection.
Vodafone, Optus & Telstra tie on 4G availability
in QLD, NSW, VIC and SA.
Looking at 4G Availability, all three operators are joint winners in four regions — the only exception was Western Australia where Optus and Vodafone shared the glory.
Outstanding Value Award 2021
Vodafone also won the Canstar Blue 2021 Award for Outstanding Value - Phone on a Plan.
Canstar praised Vodafone for "being a consistent market leader when it comes to launching innovative plan features and addressing customer pain points such as bill shock."
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